Frequently Asked Questions

What are your products made of?

All of our toys and squish are made with 100% platinum cure silicone. We only use skin safe silicones and pigments.

What do you mean by "firmness"?

The number we associate with each firmness refers to the Shore hardness scale provided by the silicone manufacturer.

Super Soft (00-20), Soft (00-30), and Medium (00-50) are frequently assigned to these Shore hardnesses within the fantasy toy community. Some shops may operate on different firmness scales, however, so please always be mindful when shopping!

Near Clear, or NC 00-31, is simply referred to as such. Firmness-wise, we find it close to Medium. Please note that some users also report NC 00-31 to have a different overall feel than other silicones. If you are unfamiliar with NC 00-31, we recommend starting with something small like a squish so that you may compare the difference to other silicones for yourself ☺

We hope that by following this model, we are offering a more consistent shopping experience for newcomers and seasoned collectors alike.

What does the [DISPLAY ONLY] label mean?

In short, [DISPLAY ONLY] is a cautionary label we assign to Squish that we advise against... squishing😅

All products are still fully cured and 100% safe to touch, and all of our materials are skin safe. [DISPLAY ONLY] is merely advised to ensure the longevity of the product.

[DISPLAY ONLY] labels are assigned to Squish with flaws that passed our initial inspections, but have potential to worsen through squishing, squeezing, etc. over time.

How should I clean/store my new toy?

Please see our Caring for Fiends page for this information ♥

Is my order discreet?

Yes. Our billing/shipping name is discreet, and orders are shipped in plain boxes.

Can I cancel or change my order?

We cannot accept changes at this time. Please make sure your order and shipping information are correct before completing your purchase.

Cancelations can be issued if the request is submitted within 4 hours of the initial order. Please use our contact form to submit a cancelation request.

What is your return policy?

We are unable to accept returns for any of our products. Please read all of the information on a product's page before making a purchase.

You can view our full policy here.

Why do you only ship to North America?

As of 3/8/25, we have very little experience with international shipping. As we familiarize ourselves with the process, we hope to expand our shipping options to include more international locations.

Why are so many parts of the shop closed?

We apologize for any confusion. We created several "placeholder" pages for the purpose of testing our site before launch, and have allowed them to remain as stepping stones to our next planned releases.

Can you recommend me a toy/size or tell me how to use something?

First and foremost, you are responsible for knowing your own body's capabilities and limits. We cannot advise how to use our products; we can only state what their intended use was when they were designed.

We are unable to answers any question regarding what size/model you should get. If you are looking for something within a range of measurements, or with certain features, we are happy to point you in the right direction! But as the consumer, you are ultimately the only one able to decide if something will work for you.

I saw 'XYZ' model/item on one of your socials, but I can't find it here?

All models currently in production can be found on our catalog pages. If you've seen a model not listed, chances are that we were teasing something that we are still working on!

All items are handmade and thus unique. If you happened to spot a specific product on one of our socials and don't see it now, it's either already been sold, or was a preview for something that has not been listed yet.

I have an idea for a toy design, can you make it happen?

At this time, our plates are overflowing with ideas, in-progress sculpts, and things in various stages of production. While we love that you have such confidence in us, we are currently unable to take on any new collaboration projects ♥